FAQs

Freit.io is a UAE-based, cloud-powered healthcare technology platform designed for clinics, hospitals, and healthcare professionals. It offers a complete suite of solutions—from electronic medical records (EMR) and insurance claims to patient engagement—ensuring regulatory compliance and operational excellence.

Yes. Freit.io is fully compliant with DHA, MOHAP, and other UAE health authorities. Our platform is integrated with Nabidh, Riayati, eClaimLink, and DHPO, ensuring secure and standardized data handling.

Freit.io is ideal for:

• Private Clinics
• Polyclinics
• Specialty and General Hospitals
• Medical Centers
• Individual Healthcare Practitioners

Whether you’re a solo doctor or a multi-branch clinic, Freit.io scales to fit your needs.

Freit.io offers a suite of three core products:

• Medic – Cloud-Based EMR, billing, and insurance platform
• Claimr – Advanced claims management and revenue cycle optimization
• Care – A patient portal for appointment booking, test scheduling, and accessing reports

Yes. Freit.io supports bilingual functionality in both Arabic and English, making it suitable for UAE’s diverse medical staff and patient base.

Absolutely. As a cloud-based platform, Freit.io is securely accessible from any location with an internet connection, allowing multi-site practices to work seamlessly.

Freit.io automates and simplifies the insurance process through:

• Integrated eClaimLink & DHPO connections
• Real-time claim tracking and validation
• Quick resubmissions to minimize denials
• Built-in analytics to monitor rejection trends

Freit.io follows HIPAA-compliant standards and employs advanced encryption protocols to ensure data security and patient confidentiality. Our infrastructure is built for high availability, data protection, and regulatory audits.

Yes. Through the Care Patient Portal, patients can:

• Book appointments
• View prescriptions & lab results
• Order medication
• Access their health records securely

You can book a free, personalized demo by clicking the “Book a Free Demo” button on the website or by contacting us at +971-50-1364096. A product specialist will walk you through a tailored solution for your facility.

Freit.io offers dedicated customer support and onboarding assistance. You can reach out to our support team via the contact form on the website, or through our UAE-based helpline.